Rates and Policies

• Standard Network Support: $135 per hour
• Contract Network Support:
  • Price structure based on support requirements.
    • 4 to 8 hours per week: $125 per hour
  • Regularly scheduled visits at a set time and day.
  • Unscheduled visits and emergency visits will be billed at the contract or weekend/evening rate based on the time the service is performed. One hour will be the minimum onsite service call for unscheduled visits.
• Weekend / evening rate: $200 per hour
  Weekend / evening rate or after-hours support is provided as a service to our clients in order to minimize impact on a client's productivity. The after-hours rate is in effect before 8:00 a.m. and after 5:30 p.m. weekdays and throughout the weekend. After-hour rates apply to designated holidays.
• Minimum on-site service call: One hour
• Emergency response time: Our office hours are from 8:30 a.m. to 5:00 p.m., Monday through Friday. Emergency calls during office hours will be addressed on a priority basis. For after-hour emergencies, a message left in the emergency voice mail will notify the on call technician. A technician will call you back as soon as possible. You will usually receive a response within twenty minutes and no longer than two hours.
• Phone, Internet support and research: Billable in 15 minute increments. Research required for client specific requirements or configurations will be invoiced at the designated rate.
• Travel policy: Clients requiring more than 45 minutes of one-way travel will be billed at their normal rate for one-way of the travel time. Expenses for lodging and meals when an overnight stay is required will be invoiced to the client. Adverse weather conditions may require an overnight stay. Parking expenses will be invoiced where applicable.